1. What is the return policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note that custom products, sale items, and gift cards cannot be returned.
Returning an item is at the customers expense.
2. How do I start a return?
To start a return, please contact us at info@egjewellery.ie with your order details. We will provide you with instructions on how and where to send your package. Please do not send the item back without first requesting a return, as it will not be accepted.
3. What should I do if my item is damaged or defective?
If you receive a defective or damaged item, or if you receive the wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right.
4. Can I exchange an item?
If you wish to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. Once your return is accepted, you can place a new order for the desired item.
5. What is the European Union 14-day cooling off period?
If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
6. How long does it take to receive a refund?
Once we receive and inspect your return, we will notify you of the refund approval. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
7. Do you ship internationally?
Yes, we ship worldwide.
8. What is the shipping cost?
| Area | Order Value | Est. Delivery | Fee |
| Ireland | Under €70.00 | 5-7 working days | €9.00 |
| United Kingdom | Under €70.00 | 7-10 working days | €10.00 |
| Europe | Under €70.00 | 7-10 working days | €15.00 |
| USA & Canada | Under €70.00 | +14 working days | €25.00 |
| Rest of World | Under €70.00 | +14 working days | €30.00 |
9. How can I contact EG Jewellery?
You can contact us by email at info@egjewellery.ie.
10. Are the jewellery pieces handcrafted?
Yes, all our jewellery pieces, including the top-selling 10ct Gold Claddagh Pendant and 10ct Yellow Gold Celtic Cross Necklace, are handcrafted in Ireland. We take pride in creating timeless and elegant designs.